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- Terms & Conditions

My Universal Health Store is an online service that facilitates the supply of Products. You should understand that by ordering any of our Products, you agree to be bound by the Terms.

By placing an order through our site, you warrant that:

    you are legally capable of entering into binding contracts; and
    you are at least 18 years old

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

The Products will be your responsibility from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

The price of the Products and our delivery charges will be as quoted on from time to time, except in cases of obvious error.

Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

Payment for all Products must be by credit or debit card. We accept payment with credit and debit card payments, post and fax orders and payment by bank transfer. These options are available at the end of the checkout process. The Products will be dispatched once we have received payment.

If you return a Product to us because:

    you have cancelled the Contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us; and
    for any other reason, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

If a refund has been granted by us we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
All returned Products should be returned to us by recorded delivery.

We warrant to you that any Product purchased from us through will, on delivery conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.


We do not accept liability for the use or misuse of any products sold on this website.

Third party web sites and online services to which all sites link to (“External Sites”) have not been verified or reviewed by us and all use and access of External Sites is made at your own risk. “External Sites” means third party web sites and online services to which all sites link to.

We give no other warranty in connection with all sites other than expressly stated and to the maximum extent permitted by law, we exclude liability for:

    any loss or damage of any kind howsoever arising, including any direct, indirect, special, punitive or consequential loss whether or not such arises out of any problem which we have been made aware of;
    the accuracy, currency or validity of information and material contained within any Produced Content and User Content on all sites;
    any interruptions to or delays in updating all sites;
    any incorrect or inaccurate information on all sites;
    the infringement by any person of any copyright or other intellectual property rights of any third party through any Communication or use of all sites;
    the availability, quality, content or nature of External Sites;
    any transaction involving External Sites;
    any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading all sites, or any Communication;
    all representations, warranties, conditions and other Terms which but for this notice would have effect.

We do not warrant that the operation of all sites will be uninterrupted or error free.

We will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen contingency beyond the reasonable control of such party including Internet outages, User Content outages, fire, flood, war or act of God.

Except as provided above there are no other warranties, conditions or other Terms, express or implied, statutory or otherwise, and all such Terms are hereby excluded to the maximum extent permitted by law.

These Terms above are subject to your statutory and common law consumer rights and shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall it exclude or limit our liability for death or personal injury resulting from its negligence nor any fraudulent representation.

You agree that in relation to your use of all sites you will not in any way conduct yourself in a manner which is unlawful or which gives rise to civil or criminal liability or which might call into disrepute all sites.

You agree that you are and shall remain responsible for maintaining the confidentiality of your Password and membership account and for all activities that occur under your account.

You hereby indemnify, defend and hold us and our officers, directors, owners, agents, information providers, affiliates, licensors and licensees (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs (including reasonable attorneys fees) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms or claims arising from your use of all sites any Produced Content and/or User Content and any use of your membership account. You shall use your best efforts to cooperate with us in the defence of any claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

Without limiting to any other rights we may have, we may remove, restrict, cancel or suspend access to and use of all sites and Content and any part of it, if it considers (in its sole discretion) that you have breached of any of these Terms. Termination shall be without prejudice to our accrued rights.

Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law (but subject to your statutory and common law consumer rights).
We act as principal on our own account and not as agent for you or any other person.

If we do not enforce any provision of this agreement such will not be considered a waiver of any provision or right.

In the event that any part of these terms and conditions is held to be unenforceable, such part will at our option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

These terms and conditions constitute the entire agreement between you and us and shall apply to the exclusion of all other terms or conditions of contract which you may purport to propose.

Reference to the word “include” and “including” shall mean and be read as “include without limitation” and “including without limitation” in these Terms.

Use of all sites and these Terms are subject to the laws of England which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licenses and conditions of use and shall be construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.

All sites are intended for and directed at the UK and no representation or warranty is made as to whether all sites comply with the regulatory regime and local laws of any other countries.

By using all sites you undertake that you have the necessary hardware, software and capability required for its use including in relation to Content email and web usage.


My Universal Health Store
YO11 1NH
United Kingdom

All questions, comments or enquiries for should be directed to us by email via the web form on the ‘contact us’ page.


We may ask you for certain information and you may submit personal data to all sites (such as your name, email address and contact details) when you subscribe or sign up to all sites.

We may also record which parts of all sites and services you are interested in as well as user traffic patterns and site use. This information will be kept securely in accordance with an internal security policy and may be used to:

(a) process your User Content, your subscription to all sites and to enable your use of all sites and associated services;
(b) open and run your account and provide you with an up to date, efficient and reliable service;
(c) generally run all sites;
(d) send you marketing communications and newsletters when you sign up or subscribe to them.

By subscribing and submitting your data you agree to this use.

We will only use information collected about you in accordance with the Data Protection Act 1998.

We will hold your personal data on our systems for as long as is necessary for the relevant activity.

We will never collect sensitive information about you without your explicit consent.

If you believe we have information about you that you do not want us to have or that is incorrect please contact us as described below and we shall correct or remove the data as you reasonably request as soon as reasonably practicable.

Marketing Communications

We give you a choice of whether or not you want us or other reputable companies to contact you about future events and new services or related activities that you may find useful. We will not sell or trade personal information to other companies but we would like to keep you informed of the developments on all sites and we would like to share data with other reputable companies who may have interesting offers and information for you (inside or outside the EU).

We will not send you any marketing emails or pass your information on to third parties unless you give your consent or you have given it already.


We use ‘cookies’ on all sites. Cookies are a way that information such as whether you have visited all sites before is recorded on your computer and used by us to improve all sites and the services available to you. If you do not wish for us to use cookies when you use all sites please adjust your Internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this but please note that this may affect your ability to use all sites.

Since May 2011, the laws in the EU in respect of how website operators use cookies (and similar tools) has been updated by way of the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. The legislation requires website operators to acquire the pre-informed consent of visitors to a website before all non-essential cookies (and similar tools) are installed on the user’s hard drives. We are reviewing how the internet industry implements this legislation, however until such time as there is a unified position, then this Privacy Policy including Cookies Notice and your applicable browser settings shall be deemed your pre-informed consent to us using cookies (and other similar tools) on your visit to all sites. If you subsequently wish to revoke this consent, you may do so by deleting the cookies (and similar tools) via your browser tools settings. Please note that by deleting or blocking the use of cookies (or similar tools), you may not be able to access all parts of all sites, or it may detrimentally affect your user experience on all sites.

If you don’t disable cookies all sites will ask for and store details including your name and email address and may automatically insert certain information on the subscription or User Content forms so that you can use all sites with less form filling.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete then, please visit

If you have any other concerns over privacy, this privacy policy please fill in the web form on the ‘contact us’ page.